Returns Policy

Effective Date: 10-11-2024

At KevenKosh, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you can return or exchange it following the guidelines below.

Address: 1309 Coffeen Ave STE 1200, WY 82801, USA

Returns

• Eligibility for Returns:
  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, unwashed, and in their original condition with all tags attached.
  • Restocking fee: None
  • Refund Time: 3-5 Business Days
  • Shipping Costs For Returns: Free

• Non-Returnable Items:
  • Custom-made or personalized items.
  • Undergarments and swimwear for hygiene reasons.

How to Return:

1. Contact our customer support team at info@kevenkosh.com with your order number and reason for return.
2. You will receive detailed instructions and a return shipping address.
3. Once the item is received and inspected, we will process your return.

Refunds

• Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued within 3-5 business days to your original payment method.

• Refund Exceptions:

  • If the returned item is damaged, washed, or shows signs of use, a refund may not be issued.

Exchanges:

If you would like to exchange an item, please follow the same return process and indicate the desired replacement item. Exchanges are subject to stock availability.

Order Cancellation

• Orders can be canceled within 24 hours of purchase without any penalty.
• If you wish to cancel your order after 24 hours, please contact us immediately. While we will do our best to assist, cancellations may not be possible once the order has been processed or shipped.

How to Cancel Your Order

Contact our customer support team at info@kevenkosh.com with your order number and cancellation request.

Refunds for Canceled Orders

If your order is successfully canceled, a full refund will be issued within 3-5 business days to your original payment method.

Non-Cancellable Orders: Custom or personalized products are non-cancellable once production has started.

Customer Support

For questions or assistance regarding your shipment, contact our support team at:

Company Name: Keven Kosh LLC

Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA

Email: info@kevenkosh.com

Phone: +1 307 392 7053

 

Operating Hours:

Mon - Sun 10AM - 6PM (GMT-7)