Returns Policy
Online Returns Policy
Please be sure to send us your item(s) back in full accordance with our Return Policy:
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Items must be sent back within 30 days of the delivery date.
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Items must be unworn, unwashed, and have original tags attached.
- After contacting our support team at info@kevenkosh.com, an agent will create an unpaid shipping label and will send it to you to print and attach to the package.
- Upon receiving the return and passing inspection, our support agent will create a store credit for the customer to use for purchasing other items from the store, etc.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 2-5 business days after your item(s) are delivered to us.
CAN I CANCEL MY ORDER?
Yes. We accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL" and your order number.
CANCELLATION FEE
We charge 20% cancellation fee for all products if a customer wants to cancel their order.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kevenkosh.com and send your item back to the KevenKosh store restocking warehouse.
EXTRA TAXES
Customers are responsible for all import/customs/local tax fees that they may incur upon receipt of their package. Particularly, a customs tax fee can be charged for UK customers after the Brexit reform.
NOTE: Please be considerate when placing your order and make sure to choose the correct size, color, etc. for your product, to avoid any unnecessary returns or exchanges.
