KevenKosh®ships worldwide and uses premium shipping methods.
Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number. Please allow 1-4 business days of processing and production time for your order to ship out.
TRACK YOUR ORDER
Please check this link to track your orders: Track Your Order orwww.17track.net.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via Yunexpress, 4PX, USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from:
✔️1st Class To U.S. / Worldwide Shipping :
Average transit times to theUnited Kingdom: 3 - 7 Business days.
Average transit times to theFrance: 5 - 10Business days.
Average transit times to theCanada: 5 - 10 Business days.
Average transit times to theUnited States: 3 - 7 Business days.
Average transit times toInternational: 10 - 25 Business days.
✔️Priority Insured Worldwide Shipping - Includes Insurance for your product if it is lost / damaged / stolen. The shipping time for this option is the same as 1st Class shipping but processing time is 24/48hrs instead of our normal up to 4 days processing time.
WHAT IS PRIORITY RUSH WORLDWISE SHIPPING? HOW DOES IT WORK?
Priority Rush Insured Processing expedites the fulfillment of your order so it can be verified, tailored to our standards, quality checked, packaged and on the road within 24/48h business hours.
Priority Insured Processing fee DOES NOT affect the actual shipping time in transit. If you need your order quickly, please be sure to choose the appropriate shipping method as well.
There are circumstances that are out of control (Customs delays, Global Epidemics, natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
Yes. We can accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL".
We charge 20% cancellation fee for all products if a customer wishes to cancel an order.
If your tracking number status shows delivered with accurate ZIP Code in address which you submitted in our system and you didn’t got your items yet, please first check with your local post office. Orders that show status of successful delivery using the tracking number cannot be refunded. If tracking shows that your order has arrived but you still haven't received it, please contact your local Post Office as it is their responsibility. Unless you choose the insured shipping option.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 12 hours. If your order is shipped to your submitted incorrect address, we are no longer responsible for successful delivery and cannot offer a refund or replacement.
MY ITEM ARRIVED DAMAGED
We ship every item with extra protective packaging. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number. - A picture of the damaged product.
Once received, we'll be happy to send out a replacement item free of charge.
WHY IS MY ORDER BEING SHIPPED IN MULTIPLE PACKAGES?
Some of our products are very large. We like to save money and pass those savings on to our customers. The bigger the box, the more it costs to ship. We may use multiple packages to ensure your product arrives undamaged. If at all possible we will use one package to deliver your gifts.
WHAT HAPPENS IF MY PACKAGE GETS LOST DURING SHIPMENT?
If an order gets stuck at customs, sent back or even lost during the delivery process, we apologise! It's out of our control how the postal service operates. We do not refund or resend orders if they are lost or stuck unless you choose the insured shipping option. You will need to reach out to the delivering agency to file a claim. Please see our refund and return policy for when these might be applicable to shipping situations.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 48 hours :)
*All shipping times exclude clearance/customs delays.
*If you bought more than one product, they can be shipped separately from different warehouses.
*All orders are currently being shipped from Ywui.
IMPORTANT: With limited exceptions, returns are refunded via store credit redeemable on kevenkosh.com. Our company does not issue store credit for the original shipping charges.
With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Online Returns Policy
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Items must be sent back within 30 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
After contacting our support team at firstname.lastname@example.org, an agent will create an unpaid shipping label and will send it to you to print and attach to the package.
Upon receiving the return and passing inspection, our support agent will create a store credit for the customer to use for purchasing other items from the store, etc.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 2-5 business days after your item(s) are delivered to us.
CAN I CANCEL MY ORDER?
Yes. We accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL" and your order number.
We charge 20% cancellation fee for all products if a customer wants to cancel their order.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com send your item back to the KevenKosh store restocking warehouse.
Customers are responsible for all import/customs/local tax fees that they may incur upon receipt of their package. Particularly, a customs tax fee can be charged for UK customers after the Brexit reform.
NOTE: Please be considerate when placing your order and make sure to choose the correct size, color, etc. for your product, to avoid any unnecessary returns or exchanges.